Council’s New Customer Service Portal launching Monday 13 February 2023

Council Connect will allow requests to be actioned more effectively and efficiently by Council. Customers can now check the progress of requests via online tracking. Updates and resolutions will also be provided via the customers preferred contact method.

The ability to submit and track requests online is the first step forward in providing customers with a digital method of doing business with Council.  Council will continue to develop new initiatives to further improve the online customer experience.

Susan Jarvis, Project Sponsor and General Manager of Finance & Corporate said, “Council has embarked on a continuous improvement review of Customer Service operations to enhance the customer experience when consumers engage with Council.”

“The launch of the “Council Connect Portal” initiative will provide an efficient and simple way to submit requests online whilst allowing for accessible status updates of existing requests at any time of the day or night.”

“Our Customer Service staff are always available to take customer calls and assist with enquiries during office hours, however the Council Connect portal provides 24 hour access.” 

A link to the portal is available here: www.southburnett.qld.gov.au/councilconnect.

For further information or assistance, please contact Council on (07) 4189 9100 or email info@sbrc.qld.gov.au.