Rate Notices Issued

If you have not received your rate notice by Monday 4 September 2023, please contact your local Customer Service Centre for a copy to be mailed to you. 

Non-receipt of rate notices is not an acceptable excuse for late payment of rates.

Council’s customer service team is committed to providing exemplary customer service and will be happy to assist with rates enquiries.  Council has zero-tolerance of abusive or unacceptable behaviour of customers.  Swearing, threats, abuse, manipulation, and any act of violence will not be tolerated.

Estimated Water Readings          

Council has had to estimate some water meter readings included in this levy due to an obstruction, vegetation, a locked fence or a dog on the premises.

To ensure your next reading is not estimated please make access to the property available during November/December 2023 as per the Water Supply (Safety and Reliability) Act 2008 - Sect 37.

Payments

Payments may still be received in person at Nanango, Kingaroy, Murgon, Wondai, Proston & Blackbutt Customer Service Centres by EFTPOS, Visa, Mastercard, cash or cheque.

Payments can also be made through Australia Post and via BPay. Discount will be available up to 4.30pm on Thursday 28 September 2023.

Please ensure electronic transfers are received into Council’s account before the close of discount date. For BPAY transfers allow up to three days for transfer into Council’s account. Please contact your financial institution directly regarding internet banking and transfer cut-off times.

Property owners who are unable to pay their rates by the due date have the option to enter into a payment plan by completing the Application to Pay Rates by Instalments form.

Financial Hardship

If you are experiencing Financial Hardship you are encouraged to apply for assistance by completing the financial hardship rates application.

For further information contact Council on 4189 9100 or email info@sbrc.qld.gov.au.