Council Spotlight on Customer Service
At South Burnett Regional Council, we are committed to serving our community better every day.
Your satisfaction matters and we want to make your experience with our customer service team smoother, friendlier and more efficient than ever before.
We believe in collaboration and communication and have produced a series of videos to provide the public with an insight into the operations of your Council.
In the first video in the series, our staff show you how to lodge a formal customer request and by doing this, you help us help you! Every request is tracked in our system. View the video here.
“We are a customer focused Council that cares about our community, it is important that we get as much information from locals as possible in order to get the right solutions for the South Burnett. By formally submitting your customer requests you can assist us in serving you better,” said Mayor Kathy Duff.
If you have an issue or concern, here is how you can formally lodge a trackable customer request.
- Email – info@sbrc.qld.gov.au
- In-Person at any council office
- Submit an online request – www.southburnett.qld.gov.au/councilconnect
- Snap Send Solve app (Google Play / App Store)
- Telephone: 4189 9100
