Cr Danita Potter - Community and The Arts Portfolio Report - 19 July 2017
Customer Contact Statistics for 2016/17 During 2016/17, the customer contact front counter staff across the service centres of Blackbutt, Nanango, Kingaroy, Wondai and Murgon received 27,826 calls to
Customer Contact Statistics for 2016/17
During 2016/17, the customer contact front counter staff across the service centres of Blackbutt, Nanango, Kingaroy, Wondai and Murgon received 27,826 calls to the Council 4189 9100 number. Customer contact staff furthermore issued 20,117 receipts to customers over the counters.
Customer requests are an important element of Council’s day to day operations with 14,876 customer requests and applications processed during 2016/17. Of the 29 categories to which a customer request can be located, the following 10 are a sample of the statistics that will be provided in Council’s 2016/17 Annual Report:
|
Customer requests relating to |
Number processed 2016/17 |
|---|---|
|
Animals |
1,449 |
|
Roads |
1,353 |
|
Water Supply |
1,118 |
|
Waste Collection |
555 |
|
Mowing |
521 |
|
Applications relating to |
Number received 2016/17 |
|---|---|
|
Plumbing |
1,681 |
|
Searches |
1,406 |
|
Enforcement - Impound |
716 |
|
Enforcement – Local Laws |
587 |
|
Cemeteries |
311 |
Council provides community halls across the South Burnett receiving bookings for Kingaroy (2), Maidenwell, Nanango, Wondai, Proston and Murgon. During 2016/17, customer contact processed 1212 bookings as follows:
|
Location |
Number processed 2016/17 |
|---|---|
|
Kingaroy |
530 |
|
Wondai |
233 |
|
Nanango |
215 |
|
Murgon |
106 |
|
Proston |
90 |
|
Maidenwell |
38 |
Community Grants Program statistics for 2016/17
Council delivers a valuable community grants program which last financial year once again assisted many not for profit community organisations. I am pleased to present a sample of the assistance provided for 2016/2017:
|
Funding |
Number assisted |
Total funding amount |
|---|---|---|
|
Community Events |
62 organisations |
$62,370 |
|
Equipment Purchases and Upgrades |
11 organisations |
$16,410 |
|
Regional Arts Development Fund |
7 organisations |
$14,130 |
|
Organisational Operational Costs |
18 organisations |
$13,343 |
|
Mayor’s Community Benefit Fund (excluding the donation to the Lady Bjelke-Petersen Community Hospital) |
3 organisations |
$6,003 |
|
School awards nights and P&C initiatives |
10 schools |
$4,300 |
|
Elite Performance Assistance |
5 individuals |
$3,500 |
Community Grants Program Round 1 for 2017/18
I would like to encourage our local community organisations to prepare their applications for the various grants that will be open during August. Council, in recognising the important contribution our organisations make to the region, is providing round one (1) funding for local events, one off-projects, community hall public liability insurance and healthy community programs. I would also like to remind community organisations that they can apply year round for in-kind assistance and Councillor discretionary funding. Additionally, youth who are based in the region are able to apply year round for the Elite Performance Youth Grants. For all the information, application forms and contact details, please go onto Council’s website or give Council a call.
Regional Arts Development Fund Information Sessions
I am very much looking forward to meeting the local artists in our community as the Regional Arts Development Fund Management Advisory Committee travels around the region next week to provide information sessions on how to access the Fund. The sessions will be at Blackbutt and Nanango on the 24th, Proston on the 25th, Kingaroy on the 26th and Murgon and Wondai on the 27th of this month.